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Communicating with us

Many people find information difficult or even impossible to understand simply because of the way they are designed. We aim to make all our services as accessible as possible. 

Hearing and Audio

We have a portable hearing loop at our Brotherton House reception, which we can move into any meeting room if required. 

Tenants who may not be able to use the phone can communicate with us during office hours via email and social media. We are investigating setting up an out-of-ours text based service. 

If tenants have a communications need (for example they require a signer or translator) we have services we can call on to supply this. 

Visual Impairment 

Tenants with limited or poor vision can request magnifiers.   

We are able to provide our written documents in an alternative format such as large print, braille or as a sound file (online, on a CD or micro-MP3 player) 

English not your first language? 

To improve how we communicate with our tenants from different backgrounds, we have adopted the use of Pocketalk, the world’s leading translation device. It can be used to translate over 70 languages when someone is with a Together Housing staff member or when we are receiving or making a phone call to somebody who doesn’t speak English.  

We are able to provide our written documents in alternative languages. 

Dyslexia 

Tenants with Dyslexia can request coloured overlays, which reduce visual perceptual problems and improving comprehension. On request we can print documents on coloured paper, or provide audio alternatives. 

Your toolbox

Need a repair? Or just want to check on your account? No problem! Use these links to make your life that little bit easier

 

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