Skip to main content

Cold callers and advice for residents

GM police logoYour local Neighbourhood Policing Team, have become aware of various companies operating in the area, who are offering various services, including PPI Refund Claims, and Council Tax Refund Claims, in return for a fee.

It is important that, should you have any dealings with ANY company  who make unsolicited contact with you, either in person, by telephone or otherwise,  that you do all you can to ensure the legitimacy of the company and the representative.

However to safeguard yourself, I recommend you adhere to the following advice:

 

Avoid Being a Victim

  • Be aware of pressure selling tactics such as claims of special offers or offers that are only on for one day and don’t let them make you think that you are the odd one out on the street who hasn’t bought from them 
  • If someone claims they are part of a Trade Association or an approved body, ensure they have evidence and don’t be scared to check up on them.
  • If you have arranged an appointment and for someone to come and see you, use the password scheme when booking with the organisation. If the person calling on you doesn’t know the agreed password, don’t let them in. (Remember! Any doubt, call the company)
  • Have a spy hole or peephole on your door so you can see who is calling
  • Use a door chain before you are certain of who you are letting in
  • Always ask for id and confirm it with the organisation they claim to be with by getting the number from your local directory or the internet (see list of useful numbers below). Don’t rely on the number the salesperson has given you
  • Always have your doors locked. Distraction burglaries occur when one person has you engaged at the front door and an accomplice enters through the back door. A common tactic is for the person to suggest they need to gain access to your property due to a fault elsewhere in your area, and they need to check one of your services (Water, Gas etc). Remember, Refuse entry and, Check for ID, Check uniforms, and Check with the Company they claim to represent.

Any genuine representative will be more than happy to wait outside, whilst you make contact with the company he / she represents, to validate their identity. Companies may try to “Cold Call” you not only in person , at your door step, but also, by post or telephone, below are details to schemes which have been set up to assist in preventing yourself from being contacted by these methods.

The Silent Guard Service, aims to prevent silent calls, which are as a result of companies automated dialing systems, register below: Silent Guard http://www.silentgard.com/register.aspx

STOP / REDUCE “Cold Calling by Telephone”, by registering your details at the Telephone Preference Scheme - www.tpsonline.org.uk Phone: 0800 398 893

STOP / REDUCE “JUNK MAIL”, by registering your details at the Mail Preference Scheme - http://www.mpsonline.org.uk/mpsr/ Phone: 0845 703 4599

REMEMBER: NOT ALL COLD CALLERS ARE BOGUS, OR ACTING UNLAWFULLY, IF YOU HAVE ANY DOUBT, TAKE THEIR DETAILS AND ASK THEM TO RETURN ANOTHER DAY. MAKE ENQUIRIES WITH THE COMPANY, AND TRADING STANDARDS FOR YOUR AREA (http://www.tradingstandards.gov.uk/) .

If you have information regarding activity involving bogus companies and representatives then please ring 101

 

Useful Numbers

Age UK
0800 169 6565  
http://www.ageuk.org.uk

Association of Master Upholsterers  
0149 445 2965 
http://www.upholsterers.co.uk

Charities Commission 
0845 300 0218  
http://www.charity-commission.gov.uk

Consumer Council for Water  
0121 345 1000 
http://www.ccwater.org.uk

Corgi / Gas Safe Register  
0800 408 5500  
http://www.gassaferegister.co.uk

Energy Supply Ombudsman 
0330 440 1624 
http://www.ombudsman-services.org

Federation of Master Builders  
0207 242 7583  
http://www.fmb.org.uk

Fensa
020 7645 3700  
http://www.fensa.co.uk

Glass and Glazing Federation
0207 939 9101 
http://www.ggf.org.uk

NICEIC  
0870 013 0382 
http://niceic.com/

 

Utility Companies 

G4S Utility Services (formerly AccuRead)
0208 7707000

UK Head Office 
http://www.g4s.uk.com/EN-GB/

British Gas  
0800 0728632  
http://www.britishgas.co.uk

NPower  
0800 073 3000 
http://www.npower.com

E.ON  
0845 300 6301 
http://www.eon-uk.com

Scottish Power  
0800 0270404 
http://www.scottishpower.co.uk

EDF Energy
0800 096 9000 
http://www.edfenergy.com

 

 

 

Posted: - Comments.

Your toolbox

Need a repair? Or just want to check on your account? No problem! Use these links to make your life that little bit easier

 

Top