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Universal Credit is coming to Salford

Universal Credit is being rolled out in Salford from 26th September 2018.  It is a new benefit to support people aged between 18 and pension age who are working and on a low income, or out of work.

It is paid monthly into your bank account to help with your living costs and will replace the following benefits:

  • Housing Benefit
  • Income-related Employment and Support Allowance
  • Income-based Job Seekers Allowance
  • Income Support
  • Child Tax Credit
  • Working Tax Credit


If your circumstances change, you may need to make a new claim for Universal Credit. This could include having your first child, starting work or becoming unemployed. Anyone who is already on benefits will eventually be moved to Universal Credit.


Simple steps to be prepared

  • Set up a bank account – Applications for Universal Credit are made online and paid into your bank or building society account, so you will need a bank account. If you do not meet the requirements for a standard current account you can apply for a fee-free basic account at most well-known banks.
  • Get ready to apply online – Universal Credit applications are made using internet application forms. You will be given an online account and you will need to use this regularly to update your online journal. If you find this difficult, tell your Jobcentre coach.
  • Paying your own rent – With Universal Credit you will be expected to pay your own rent and council tax, alongside any other household bills from your monthly payment. There will be up to five weeks wait for your first Universal Credit payment, but you can ask at your Jobcentre Plus for an advance payment of Universal Credit to help you manage.
  • Set up an email address – You will need to have an email address for your claim. If you don’t already have one, Salford’s Digital You scheme can help with setting one up as well as using the internet at Pendleton Gateway.
  • Proof of identity – You will need to prove your identity. If you don’t already have photo ID such as a driving licence or passport, you may be able to get help with the cost of a photo ID by asking your Jobcentre work coach.


Your nearest Jobcentre

Your Jobcentre in Pendleton is where you can get help with Universal Credit claims. There is free wifi internet as well as free to use computers. Pendleton Jobcentre is located at:

The Opportunities Centre
Churchill Way
M6 5PL


Help and support is free!

If you’d like further support, here are some local organisations offering face to face support:

Salford Welfare Rights and Debt Advice Service

Free, confidential and independent benefits and debt advice: 0800 345 7375 or

Salford Foundation

Advice on debt and welfare benefits targeted at vulnerable young people, adults and families: 0161 787 3834 or

Posted: .

Article by:

Communications Intern at Together Housing

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