Your number’s up at Salford City Council
Dozens of telephone numbers are being changed at Salford City Council to make it easier for residents to get in touch.
From Monday January 16 any phone numbers which start 909 are being changed to one single number 0161 793 2500. This will cover a range of services, from bin collections to council tax, libraries and blue badge parking applications
The calls will still be handled by the council’s contact centre and the change will make it easier for people who need to phone to remember one single number.
Councillor Bill Hinds, lead member for finance and support services, said: “It’s all part of our new customer strategy to make it as easy as possible for people to contact us. Part of that is encouraging people, where possible, to contact us online either from their own devices or using free internet access in all our libraries and Gateway centres.
“By going online it will mean they can get in touch quickly and easily and at any time that suits them. It also frees up telephone time for people with more complex queries or who don’t have internet skills.”
The full list of services affected is:
Anti-social behaviour and empty properties
Blue badge disabled parking applications
Business Rates (NNDR)
Council tax liability, billing and paperless direct debits
Council tax recovery
Free school meals
Highways and traffic management (including street lighting)
Housing benefit and/or council tax reduction
Libraries and Eccles, Pendleton, Swinton and Walkden Gateways
Registrar of births, deaths and marriages
Salford customer account
Talk Budget feedback