Home owners' FAQs
For leaseholders, here’s all you need to know
- Am I allowed pets?
Your lease will usually stipulate if you are allowed pets. Some leases require written permission from us before taking in pets. Please consult your lease or contact us.
Please also note that any permissions provided will be subject to certain conditions such as the pet not being dangerous to others, causing a noise or other disturbances.
- Can I replace my windows/doors?
Your lease should stipulate whose responsibility it is to replace the windows and doors to your property; either your responsibility or your landlord's.
Your lease will also contain a clause which will outline whether you are allowed to make alterations to your property. Some leases may not allow any changes to the property at all, and if it is your responsibility to replace your windows/doors, then you would only be able to do so on a like-for-like basis.
Restrictions like this may exist within your lease due to the property being in a conservation area or because it is within a block and it is important to keep the block looking the same for aesthetic purposes.
If it is your landlord's responsibility to maintain these, then you would need to contact us so that we can arrange to send an inspector to attend and advise what works need carrying out.
- Can I make alterations to my property?
Your lease will specify whether you are allowed to make any alterations to your property.
It will also specify if you need to obtain written permission from us first.
It is very important to comply with the terms of your lease on this as alterations could affect the structural stability of your property and if we have not provided written consent or it causes subsequent issues as a result, then you may be required to restore the alterations back to their previous condition.
It could also affect the sale of your property. Please note our fees for approving alterations.
- How are my service charges calculated?
Please see our page on Service Charge here.
- How can we remove someone from the lease?
This is a legal procedure and you would need to instruct solicitors to act on your behalf to remove someone else from the lease.
Please note that until this has been completed, all current leaseholders would be legally responsible for the property and any amounts due for it.
- How do I add someone to the lease?
This is a legal procedure and you would need to instruct solicitors to act on your behalf to add someone else to the lease.
- How do I claim on the buildings insurance for communal areas?
- How do I claim on the buildings insurance for my property?
Please click here for further information.
- How do I get a breakdown of my service charges?
Your service charge breakdown is notified to you in your annual letter issued prior to the commencement of your new financial year. Please refer to this document.
However, if this has been misplaced, please contact us.
- How do I go about extending my lease?
- How do I make a payment?
For further information on making a payment, please click here.
- How do I report a repair or issue affecting the communal areas?
- How do I update my new name details? (for marriage etc)
Please send us a copy of the marriage certificate/notification of name change via deed poll etc so that we can amend our records accordingly.
Legally we are not able to update our records until we have this and therefore all correspondence would still be addressed in your previous name.
- How do I update the death of a leaseholder?
Please send us a copy of the death certificate so that we can amend our records accordingly.
Legally we are not able to update our records until we have this and therefore all correspondence would still be addressed to the deceased.
In order for us to be able to deal with you regarding the account on behalf of the deceased, we need written evidence that you have been awarded probate/executor.
Without this, we would not be able to discuss any details of the account with you.
- How do I complain about a neighbour?
Please click here to view more information on dealing with Anti Social Behaviour and problem neighbours.
- How do I complain/make a comment about communal areas?
Please contact the Home Ownership Team.
- I have received a section 20 notice. What action do I need to take?
A Section 20 notice is the consultation with you regarding major works and expenditure.
We are obliged to consult with leaseholders where the cost of one-off works might exceed £250.00 per leaseholder or £100 per annum per leaseholder for long term contracts.
The Section 20 notice that you have received will outline any actions that you need to take.
However, if you require any further information please contact us.
- I have received my service charge certificate. What action do I need to take?
Your service charge certificate is issued within 6 months of your financial year-end and will outline whether there was an over/under spend during that year. The amount due to you as a refund or the amount due from you is shown at the bottom of the certificate.
If you are due a refund, we will first check your service charge account to identify if there are any arrears ouststanding and if so, this refund will be credited to this account to offset these arrears.
If there are no arrears, then we will arrange to refund this amount to you if it exceeds £20. If you are required to make an additional payment then you will need to arrange to pay this separately as soon as possible, please click here for further information on making a payment.
- I live in a new build property and have identified defects within the defect period. What should I do?
Please contact the Sales Team.
- I need an LPE1 (Leasehold Property Enquiry form) or sometimes referred to as the solicitors' enquiries form or sales pack completing for the sale of my property, how do I obtain this?
- What do I need to do when remortgaging?
Please contact the Home Ownership team.
- Why are my service charges different to those of general needs tenants?
The service charges for leaseholders and general needs tenants can differ because some elements of the service charges are covered under the rental element for general needs tenants.
The general needs tenants are therefore still contributing towards these costs.
- What should I do if I am struggling to pay my rent and service charges due to financial difficulties?
- Can I sublet my property?
Your lease will outline whether you are allowed to sub-let your property and whether you need to obtain our prior written consent. If unsure, please contact us.
- Will Together Housing back my property? (Right to Buy leaseholders only)
It is usually a term of your lease that you need to offer for your Landlord to buy back your property within the first 10 year period since the initial purchase of a Right to Buy property. Please check your lease for details.
As Salford City Council is your landlord you would need to contact them directly if this is applicable.