Skip to main content

Got a question about our app? These Frequently Asked Questions should help.

If you are still struggling after working through our FAQs, please contact us using the form below. 

Installing the App

Why won’t the mobile App install on my phone or device?

It could be because of the type of device you are using.

Our mobile App is compatible with iPhones and some versions of Android devices, but is not available for Windows or Blackberry phones. You should also check your data storage in case you need to delete something on your device to make room for the App.

I’ve downloaded/installed the App but why isn't it loading?

Try uninstalling the App and re-installing it again.

If there is a technical issue at our end, we’ll aim to get it fixed as soon as we can.

I’m getting a device configuration error message when I try to download the App – what does it mean?

It sounds as though you don’t have enough memory or storage to download the App onto your device.

You may need to delete another application to proceed with downloading the Together Housing mobile App.

Registration

I’m getting a message that says my "User not Found" when I try to register, can I still use the App?

To use our mobile App, you need to be a Pendleton Together customer with a Tenancy Number.

If you’re one of our customers, check the Tenancy number you are entering is correct, you can also try registering using your Postcode.

If the correct Tenancy number isn’t being recognised, please contact us.

Why can’t I register to use the mobile App?

Our App is currently available to all customers who hold a Tenancy with us.

If you are a Shared Ownership tenant, or have purchased a property from us we’re sorry to say that you’re not able to register for the App yet.

There could also be a technical issue at our end. If that’s the case, we’ll get it fixed as soon as we can.

Can I still use the mobile App if I don’t know my Tenancy Number?

Yes, simply register using your Postcode.

Why am I getting an address error message when I try to register?

You can only register a single Tenancy on our mobile App.

Please check that you’re entering the correct Tenancy Number or postcode.

If you are struggling with registration, please contact us

Logging in

Why can’t I log in to the mobile App?

Check that you’re entering the email address and password that you used when creating your account.

If you’ve forgotten your password, simply click here and you can retrieve this online.

If you are still unable to log in, or you are unable to retrieve your password, please Get in touch.

I’ve forgotten my password, how can I get a new one?

Click here to reset your password.

If you encounter any difficulties, please contact us.

Apple App Store

Why can’t I install the Together Housing mobile App from the Apple App Store?

The version of iOS on your iPhone might not be supported by the Pendleton Together App.

The versions that are supported can be found under the compatibility section of the App Store page.

If you think the issue is a download problem, you’ll need to get in touch with the App Store directly.

However, if you are experiencing difficulties installing and/or registering the App, please contact us .

I think there’s a bug when I try to install the App – who should I contact?

If you think the issue is a download problem, you’ll need to get in touch with the Apple App Store directly.

However, if you are experiencing difficulties installing and/or registering the App, please contact us.

The Google Play Store

Why can’t I install the Together Housing mobile App from the Google Play Store?

The version of Android on your phone might not be supported for the Together Hosuing App.

The versions that are supported can be found under the compatibility section of the Google Play Store.

If you think the issue is a download problem, you’ll need to get in touch with the Google Play Store directly.

However, if you are experiencing difficulties installing and/or registering the App, please contact us.

I think there’s a bug when I try to install the App – who should I contact?

If you think the issue is a download problem, you’ll need to get in touch with the Google Play Store directly.

However, if you are experiencing difficulties installing and/or registering the App, please contact us.

Your toolbox

Need a repair? Or just want to check on your account? No problem! Use these links to make your life that little bit easier

 

Top
Accessibility
Live Chat