Tenant scrutiny is more than just another tenant engagement activity
It is a way of giving tenants greater influence, the ability to assess the impact of business decisions, and to examine the performance of their landlord. It enables staff and customers to work in partnership to achieve better performance and improved services for customers.
What does a Tenant Scrutineer do?
Typically our scrutiny groups work on 3 projects a year and the activities they undertake varies widely depending on the scrutiny project. All projects will involve gathering the customer’s view of the service, this may involve carrying out surveys, organising focus groups and workshops or chatting to customers individually to understand their story. Often the project will involve comparing Pendleton Together services to that of other landlords, looking at policies and processes so we can learn from others. This may involve going to visit other landlords, meeting other scrutiny groups or hosting visits.
Then we get the evidence, inspecting properties and grounds to ensure Together Housing are doing what the say they will do in their published service standards. The scrutiny group reaches its conclusions and makes recommendations in a report to Together Housing’s Operation committee.
How can I get involved?
We have a core group of people involved and we are currently looking for more customers who would be interested in being part of the scrutiny process. It is a great chance to work with other customers ; staff, talk about the things that matter to you and about how Together Housing provide our services.
You can help us create changes for the better.
We will provide training and will meet reasonable expenses such as travel costs.
If you would like more information on becoming a Scrutiny Member, please click here to get in touch.